Data Retention
Closed accounts ke data 90 days baad delete hote hain. Active accounts ka transaction history 5 saal stored rehta hai — tax aur compliance ke liye zaroori hai.
LEGAL REFERENCE
Aapka privacy hamara priority hai
ip2 par aapka personal aur financial data complete encryption ke saath surakshit rakhte hain. Hamari privacy policy transparent hai — aap samajh sakte hain ke hum aapki information...
End-to-end encryptionLocal data storage protocolsNo third-party data sharingJazzCash Easypaisa transactions encrypted
Hamara privacy posture aur compliance framework
ip2 par ham apna data collection, usage aur storage practices transparent rakha hai. Jahan local qanoon ijazat deta hai, wahan hum supported ilaqon mein operations chalate hain. Aapka account information, login history, aur JazzCash Easypaisa SadaPay Raast payment records secure servers par stored hote hain. Hum third-party advertisers ya data brokers ko aapka personal information nahi dete. Withdrawals verify karte waqt hum
minimal identity checks karte hain — sirf aapka account legitimate hai ye poora karne ke liye.
Service ki dastiyabi jurisdiction par depend karti hai. Access se pehle local qanoon check karna user ki zimmedari hai.
SECURITY AADHAR
Privacy protection ke concrete measures
TLS 1.3 Encryption
Hamara entire platform TLS 1.3 standard use karta hai. Aapke login credentials se lekar JazzCash Easypaisa payment details tak sab encrypted transit mein chalte hain.
Firewalled Databases
Account data aur payment records separate firewalled databases mein store hote hain. Har server access restricted hai aur audit trails maintained hote hain.
Two-Factor Authentication
Aap apne account par 2FA enable kar sakte ho. Jab logout hote o ya sensitive changes karte ho, aapka phone par confirmation code aata hai.
Password Security Standards
Passwords salted hash ke saath store hote hain. Hamari system weak passwords suggest nahi karti — minimum 12 characters aur mixed case enforcement hai.
Session Management
Idle sessions 30 minutes baad automatically logout hote hain. Agar aap public wifi par ho to frequent logout aapko automatic reminder milti hai.
Withdrawal Verification
Bade withdrawals par hum identity verification karte hain — SadaPay ya Raast account matching. Ye aapka paise sirf aapke registered account mein ja rahe hain ye ensure karne ke liye hai.
POLICY KA SCOPE
Privacy policy jo aapka account experience define karta hai
Cookies & Tracking
Hamara site session cookies use karta hai aur basic analytics collect karta hai. Aap browser settings se cookies disable kar sakte ho, lekin logged-in experience affected hoga.
Marketing Emails
Account signup ke waqt aap weekly promotions ke liye opt-in karte ho. Aap anytime account settings ya email footer se unsubscribe kar sakte ho.
IP Address Logging
Aapka login IP address aur device info stored hote hain — fraud detection aur account security ke liye. Aap Account Activity section mein apna login history dekh sakte ho.
Third-Party Integrations
JazzCash, Easypaisa, SadaPay aur Raast API calls through secure tokens chalte hain. Hamara platform unhe aapka full password ya sensitive details nahi deta.
Data Export Request
Account settings mein 'Download My Data' button hai. Aap apna complete user profile, transaction history aur preferences JSON format mein export kar sakte ho.
Account Deletion
Permanent account closure request submit kar sakte ho. 30-din grace period mein reactivate kar sakte ho; uske baad sab data irreversibly deleted hota hai.
Policy elements jo hamari operations define karte hain
Audit Trail Access
Har login, deposit, withdrawal aur preference change automatically logged hota hai. Aap anytime Account Activity dashboard mein apna complete audit trail dekh sakte ho.
Withdrawal Processing
JazzCash aur Easypaisa withdrawals typically 2-4 ghanta mein clear hote hain. SadaPay aur Raast transfers real-time ho sakte hain. Processing times aapke withdrawal page par clearly bataye hote hain.
Deposit Confirmation
Jab aap JazzCash, Easypaisa, SadaPay ya Raast se deposit karte ho, confirmation immediately aapke transaction list mein dikhta hai aur hum balance update karte hain.
Communication Preferences
Account settings mein aap communication channels choose kar sakte ho — email, SMS, in-app only. Aap frequency bhi adjust kar sakte ho aur sensitive updates ke liye alerts configure kar sakte ho.
Security Incident Notification
Agar hum kisi security breach ya suspicious activity ke baare mein aware ho, hum directly aapke registered email par notification bhejte hain — within 24 hours.
Dispute Resolution
JazzCash, Easypaisa, SadaPay ya Raast dispute hone par hamara support team aapke payment provider ke saath coordinate karta hai. Dispute ticket aapka account mein traceable rahe hota hai.
Aapke aam privacy sawal aur jawaab
Aapka naam, email, phone aur address account verification aur legal compliance ke liye use hote hain. JazzCash, Easypaisa, SadaPay aur Raast transactions ke liye aapka payment identity data encrypted form mein store hota hai. Hum aapko promotions bhejna chote hain — lekin sirf jab aap opted-in ho.
Han, aap apne Account Activity dashboard mein apna pura login history dekh sakte ho — timestamps, IP addresses aur devices. Agar koi unknown login dike, aap immediately password change kar sakte ho aur support se contact kar sakte ho.
Bilkul. Withdrawal process encrypted tunnel ke through chalti hai. Aapka account number aur payment details hashed hote hain. JazzCash aur Easypaisa direct verification karte hain — hum sirf transaction initiate karte hain.
Nahi. Hum aapka personal ya financial data third-party advertisers, data brokers ya marketing companies ko nahi dete. Hamara privacy posture sirf aapke account management aur legal compliance tak limited hai.
30-din grace period ke baad han. Agar aap apna account delete request submit karte ho aur 30 din mein reactivate nahi karte, to sab personal data permanently delete hota hai. Tax records jahan legal zaroori ho wahan retained rehte hain.
Han. Account settings mein 'Download My Data' button click karo. Aapka complete profile, transaction history, preferences aur audit trail JSON file ke saath export ho jayegi.
Bilkul same. SadaPay aur Raast transactions bhi encrypted hote hain aur same audit trail mein logged hote hain. Withdrawal verification process same secure standards follow karta hai — aapka paise sirf aapke registered account mein jate hain.